Online, approved-dealer and future in-store equipment sales

Effective date: 12 August 2026
Company: Secure Side Distribution (Pty) Ltd | Registration 2024/374680/07
Website: https://secureside.co.za

Important consumer notice: These Terms form part of every sale by SecureSide. Clauses dealing with returns, warranties, product use and liability should be read carefully. Nothing in these Terms removes a right or remedy that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or another applicable law.

1. About these Terms

1.1 Secure Side Distribution (Pty) Ltd (“SecureSide”, “we”, “us” or “our”) supplies CCTV, surveillance, access-control, networking, storage, power and related electronic equipment.

1.2 These Terms apply to Goods sold through https://secureside.co.za, by written quotation, email or WhatsApp, and to future in-store sales where those are made available. They apply to both Retail Customers and approved Dealers.

1.3 SecureSide currently sells equipment only. Installation, maintenance, monitoring, configuration, cloud hosting and other services are not included unless a separate written agreement expressly says otherwise.

1.4 The version of these Terms in force when SecureSide accepts an Order applies to that sale. Changes apply to future Orders and do not alter an already accepted Order without the Customer’s agreement or a legal requirement.

2. Definitions and customer types

2.1 “Customer” means any person or organisation buying or seeking to buy Goods from SecureSide.

2.2 “Retail Customer” means a Customer who has not been approved for a Dealer account.

2.3 “Dealer” means an installer, reseller or other trade Customer whose Dealer application has been approved by SecureSide. “Dealer Account” means the related online or trade account.

2.4 “Consumer” means a person entitled to protection under applicable consumer law. Some statutory rights apply only to qualifying Consumers and not to every Dealer or juristic person.

2.5 “Goods” means the equipment and other products supplied by SecureSide. “Special Order Goods” means non-stock, specially imported, customised, customer-specific or unusually large-quantity Goods identified as such before payment.

2.6 “Order” means a request to purchase Goods, whether submitted online or through another accepted written channel.

3. Retail and Dealer accounts

3.1 Retail pricing applies unless SecureSide has approved the Customer as a Dealer and the Customer is signed into or quoted through the correct Dealer Account.

3.2 Dealer approval is discretionary. SecureSide may request company registration documents, the authorised representative’s identification and reasonable evidence that the applicant operates as an installer, reseller or other trade customer.

3.3 Dealer status and pricing are personal to the approved business. Login details must be kept confidential and may not be shared, transferred or used for another business without written approval.

3.4 SecureSide may suspend or close an account where information is materially false, the account is misused, fraud or unlawful conduct is reasonably suspected, or these Terms are materially breached. An account closure does not remove accrued rights or obligations.

3.5 All Retail and Dealer Orders require full upfront payment. SecureSide does not currently offer credit accounts.

4. Products, descriptions, prices and stock

4.1 SecureSide aims to keep product descriptions, images, specifications and stock information accurate. Images may be illustrative, colours may vary by screen, and manufacturer specifications may change. Goods supplied must nevertheless correspond materially with the agreed description and applicable law.

4.2 Prices are shown in South African Rand unless stated otherwise. Retail and Dealer prices may differ.

4.3 SecureSide is not registered as a VAT vendor as at the Effective Date. VAT is therefore not charged, and SecureSide does not issue VAT tax invoices. If its VAT status changes, pricing and invoicing will be updated as required by law.

4.4 Delivery charges, cross-border surcharges, import costs and other separately identified charges are not included in the product price unless the checkout or quotation expressly says they are included.

4.5 Stock and prices may change before full cleared payment is received. Stock is not reserved until payment has cleared and the Order has been accepted.

4.6 If a genuine stock, description or pricing error is found before dispatch, SecureSide may offer the correct product or price. The Customer may accept the correction or cancel for a full refund. SecureSide will not enforce an obvious error that a reasonable Customer should have recognised as a mistake.

5. Orders and contract formation

5.1 The Customer must check the Order, delivery details, quantities, compatibility requirements and total price before submitting it. The website must provide a reasonable opportunity to review and correct mistakes before final submission.

5.2 An Order is an offer by the Customer to buy the Goods. An automated order-received message is only an acknowledgement and is not acceptance.

5.3 A binding sale is formed when cleared payment has been received and SecureSide sends a written acceptance or dispatch confirmation, or dispatches the Goods, whichever occurs first.

5.4 Before acceptance, SecureSide may reject or cancel an Order because of unavailable stock, an obvious error, failed or reversed payment, suspected fraud, export or legal restrictions, or another reasonable ground. Any amount received for a cancelled Order will be refunded.

5.5 Orders placed verbally are not binding unless confirmed in writing and accepted under clause 5.3. The Customer is responsible for errors caused by failing to confirm a verbal request accurately.

5.6 The Customer may save or print these Terms and the electronic Order confirmation. SecureSide retains transaction records as described in its Privacy Policy, and a Customer may request an available copy of its Order record by contacting support@secureside.co.za.

6. Payment

6.1 Payment is accepted by EFT and through the PayFast/card options made available at checkout. Payment is complete only once cleared funds reflect and have not been reversed.

6.2 Card information is entered into the payment provider’s secure environment. SecureSide does not intentionally store complete card numbers or card security codes.

6.3 For EFT payments, the Customer must use the official bank details shown on SecureSide’s invoice or confirmed through an official SecureSide contact channel. Any unexpected bank-detail change must be independently verified before payment.

6.4 Refunds will normally be made to the original payment method or to a verified account belonging to the payer, subject to fraud-prevention checks and applicable statutory deadlines.

7. Special and bulk Orders

7.1 SecureSide will identify Special Order Goods before payment where reasonably possible. Special Orders require full upfront payment and may have longer supplier, import and delivery lead times.

7.2 Once SecureSide has committed the Special Order to its supplier, cancellation is allowed only where required by law or approved by SecureSide in writing.

7.3 Where a cancellation charge is lawful, it will be reasonable and based on circumstances such as supplier charges, freight, exchange losses, work already performed, the nature of the Goods and SecureSide’s reasonable ability to resell them. It is not an automatic fixed forfeiture.

7.4 Customised or personalised Goods and certain other categories may be excluded from the online cooling-off right where legislation permits. Defective, unsafe or incorrectly supplied Special Order Goods remain subject to applicable statutory rights.

8. Delivery, ownership and risk

8.1 SecureSide currently dispatches online Orders by courier only. Personal customer collection is not currently available unless SecureSide expressly agrees otherwise in writing. Future in-store purchases will be dealt with at the relevant point of sale.

8.2 The estimated delivery period for in-stock South African Orders is 1 to 5 business days after cleared payment. This is an estimate. Remote areas, Special Orders, cross-border deliveries, severe weather, courier disruption and supplier delays may take longer.

8.3 SecureSide will use reasonable efforts to deliver within the agreed period. Unless another period is agreed, an online Order will be fulfilled within 30 days. If Goods are unavailable, SecureSide will notify the Customer promptly and refund any payment within 30 days, as required by law.

8.4 The Customer must provide a complete, safe and accurate delivery address, access instructions and contact number. The Customer may be charged reasonable re-delivery or address-correction costs caused by incorrect information, refusal of an agreed delivery or absence at the agreed address.

8.5 A recipient at the stated delivery address who appears authorised may sign for the parcel. Courier tracking, a waybill, delivery photograph, one-time PIN or recipient signature may be used as evidence of delivery.

8.6 The Customer should inspect the outer package on delivery, record visible damage with the courier and notify SecureSide as soon as reasonably possible, preferably within 48 hours. Delayed notice may make a courier investigation harder but does not remove a statutory right.

8.7 Where SecureSide appoints the courier, risk remains with SecureSide until the Customer accepts delivery, to the extent required by law. Where the Customer appoints its own courier, that courier acts for the Customer and risk passes on collection to the extent permitted by law.

8.8 Ownership of Goods passes only once SecureSide has received full cleared payment. This does not alter any risk rule that applicable consumer law makes mandatory.

9. Cross-border Orders

9.1 SecureSide may deliver to neighbouring countries subject to product availability, legal and export requirements, courier coverage and a separately quoted delivery surcharge.

9.2 Unless the quotation expressly says otherwise, the Customer is responsible for destination-country import duties, taxes, permits, customs-clearance charges and other border costs.

9.3 A cross-border Customer may instead appoint and pay its own courier to collect the packed Order from SecureSide. This is courier collection, not personal customer collection.

9.4 The Customer is responsible for confirming that the Goods may lawfully be imported and used at the destination. SecureSide is not responsible for customs or border delays outside its reasonable control, but this does not exclude liability that cannot lawfully be excluded.

10. Returns for unwanted Goods

10.1 A return request must be sent to support@secureside.co.za with the order number, product details and reason for return. Goods should not be sent until SecureSide supplies return instructions or an RMA reference.

10.2 Qualifying online cooling-off: a natural-person end user who qualifies under section 44 of the Electronic Communications and Transactions Act may cancel an online purchase of Goods without reason or penalty within 7 days after receiving them. The Customer may be charged only the direct cost of returning the Goods, and the refund will be processed within the statutory period.

10.3 The online cooling-off right is subject to statutory exclusions, including certain customised or personalised Goods, Goods that by their nature cannot be returned, and unsealed computer software. The Customer must take reasonable care of the Goods and return them complete.

10.4 Other change-of-mind returns: for an in-store purchase, Dealer purchase or another return not covered by a mandatory right, SecureSide may in its discretion accept a request made within 10 business days after delivery if the Goods are unused, unopened, complete, undamaged and in their original packaging.

10.5 A voluntary return under clause 10.4 may be subject to the Customer paying return transport and a reasonable handling or restocking fee of up to 15 percent. No such fee will be charged where prohibited by law.

10.6 No voluntary return will normally be accepted for activated licences, unsealed software, customised or Special Order Goods, clearance Goods sold as non-returnable, or Goods that have been installed, configured, physically altered or damaged, unless a statutory right applies.

11. Incorrect, transit-damaged or defective Goods

11.1 Incorrect Goods: if the Goods do not materially match the accepted Order or description, the Customer must notify SecureSide promptly. SecureSide will arrange the remedy and return at its cost where required by law.

11.2 Transit damage: where SecureSide appointed the courier, the Customer should preserve the packaging and provide reasonable photographs or other information needed for the courier claim. Where the Customer appointed the courier, the Customer is responsible for the courier claim, although SecureSide will reasonably assist with available dispatch records.

11.3 Six-month statutory warranty: where the Consumer Protection Act applies, a Consumer may return failed, unsafe or defective Goods within 6 months after delivery, without penalty and at SecureSide’s risk and expense, and may choose repair, replacement or refund as provided by law.

11.4 SecureSide may reasonably inspect or test returned Goods to confirm the reported fault, serial number and cause. Testing does not remove a Consumer’s statutory choice where a qualifying defect is confirmed.

11.5 If SecureSide repairs Goods under the statutory warranty and, within 3 months after that repair, the defect is not remedied or a further failure is discovered, SecureSide will replace the Goods or refund the Consumer as required by law.

11.6 A fault caused after supply by misuse, abuse, unauthorised alteration or another excluded cause is not a product defect for which SecureSide is responsible, to the extent permitted by law.

12. Manufacturer warranties and RMA process

12.1 Goods carry the applicable manufacturer’s warranty period stated on the product page, quotation, invoice or manufacturer documentation. Warranty periods may differ by product and brand.

12.2 After the applicable 6-month statutory period, a warranty claim is handled under the manufacturer’s warranty terms. The Customer must pay courier costs to and from SecureSide unless the manufacturer agrees to cover them or the law requires otherwise.

12.3 The Customer must provide proof of purchase, the product serial number, a clear fault description and any reasonable diagnostic information. Returned Goods must be securely packaged and must not include unrelated accessories unless requested.

12.4 To the extent permitted by law and where the cause is relevant to the failure, warranty coverage does not include damage caused by:

• power surges, unstable supply, blackouts, lightning or inadequate earthing or surge protection;
• incorrect installation, wiring, configuration, voltage, polarity, environment or incompatible equipment;
• misuse, abuse, neglect, accident, impact, liquid, fire, corrosion, pests or unauthorised outdoor exposure;
• tampering, unauthorised repairs, modified firmware or hardware, broken seals, removed or altered serial numbers; or
• failure to follow the manufacturer’s instructions, maintenance requirements or operating limits.

12.5 SecureSide does not guarantee a fixed RMA turnaround time because testing, parts, manufacturer approval and replacement stock may be outside its control. SecureSide will provide reasonable progress information on request.

12.6 Storage media and recording data: a hardware warranty does not guarantee that CCTV footage, configuration files or other data can be recovered. The Customer must maintain backups where reasonably possible. A returned or replaced recorder, drive or device may be reset, erased or reformatted during testing or repair.

13. Product selection, installation and lawful use

13.1 The Customer must check product compatibility, system capacity, power requirements, environmental ratings and intended use before purchase. SecureSide will reasonably assist when accurate requirements are provided, but the Customer remains responsible for the final system design unless a separate written design service is agreed.

13.2 If a Consumer clearly tells SecureSide the particular purpose for which Goods are required and reasonably relies on SecureSide’s recommendation, any statutory fitness-for-purpose right remains unaffected.

13.3 SecureSide recommends installation and configuration by a competent person in accordance with manufacturer instructions, electrical and network standards, and all applicable laws. Installation is not included in the sale.

13.4 The Customer is responsible for using surveillance, access-control, networking and recording equipment lawfully, including complying with privacy, employment, data-protection, communications and surveillance requirements.

13.5 Security equipment reduces risk but cannot guarantee that crime, loss, injury, intrusion, equipment failure or data loss will not occur. The Customer must change default passwords, control administrator access, apply appropriate updates, secure networks and maintain backups and surge protection.

14. Website use and intellectual property

14.1 Website content, branding, product layouts, photographs and original text belong to SecureSide or its licensors and may not be copied or commercially reused without permission, except as allowed by law.

14.2 A Customer must not misuse the website, attempt unauthorised access, introduce malicious code, scrape protected content, interfere with checkout or security controls, or use another person’s account without authority.

14.3 Third-party trademarks, product names, software and manufacturer materials remain the property of their respective owners and may be subject to separate licence terms.

15. Liability

Risk allocation: To the extent permitted by law, SecureSide is not responsible for indirect or consequential loss, loss of profit, revenue, opportunity, business, footage, configuration or data arising from the Goods, delayed delivery, third-party software, a network or cloud service, or the Customer’s installation or use. This clause does not apply where the law prohibits the exclusion.

15.1 Where liability may lawfully be limited, SecureSide’s aggregate contractual liability relating to particular Goods will not exceed the amount paid for those affected Goods.

15.2 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by SecureSide where such liability cannot be excluded, defective-product liability imposed by law, or any other non-excludable statutory right or remedy.

15.3 SecureSide is not responsible for a third-party manufacturer, app, cloud platform, internet provider, courier chosen by the Customer or other third-party service beyond SecureSide’s own legal obligations and reasonable control.

15.4 The Customer is responsible, to the extent permitted by law, for loss or claims arising from the Customer’s unlawful surveillance, unauthorised interception, privacy infringement, misuse, unsafe installation or unauthorised resale representations.

16. Events outside reasonable control

16.1 Neither party is liable for delay or failure caused by an event beyond its reasonable control, including severe weather, fire, flood, epidemic, civil disorder, strike, border closure, import restriction, carrier disruption, power or telecommunications failure, supplier shortage or government action.

16.2 The affected party must take reasonable steps to reduce the effect and resume performance. This clause does not remove a Consumer’s statutory right to cancel or receive a refund where the law provides one.

17. Complaints, breach and disputes

17.1 A Customer should first send a complaint to support@secureside.co.za with the Order number and relevant evidence. SecureSide will try to resolve the complaint in good faith within a reasonable time.

17.2 If either party materially breaches an accepted sale and fails to remedy the breach within 7 business days after receiving written notice, the other party may use any lawful remedy, including cancellation where appropriate. Immediate action may be taken for fraud, unlawful conduct or a serious security risk.

17.3 These Terms are governed by the laws of the Republic of South Africa. The parties submit to the jurisdiction of the South African courts, without preventing a Consumer from approaching a regulator, ombud or other forum available under applicable law.

17.4 SecureSide selects the physical address in clause 19 for service of legal process and notices. A Customer selects the address supplied with the Order, subject to the Customer’s right to update it by written notice.

18. General

18.1 The accepted Order, applicable quotation or invoice, these Terms and any expressly incorporated policy form the agreement for the sale. If a specific written quotation conflicts with these Terms, the quotation controls only for that specific point and Order.

18.2 A failure or delay in enforcing a right is not a waiver. A waiver must be clear and in writing.

18.3 If a clause is unlawful or unenforceable, it will be limited or removed only to the extent necessary, and the rest remains effective.

18.4 The Customer may not transfer an accepted Order or its rights without SecureSide’s written consent, which will not be unreasonably withheld where consumer law applies. SecureSide may transfer rights or obligations as part of a lawful business transfer if this does not unfairly reduce the Customer’s rights.

18.5 Electronic communications, website acceptance, email and other data messages may be used to conclude and evidence transactions as permitted by law.

19. SecureSide details and notices

Legal name: Secure Side Distribution (Pty) Ltd
Registration number: 2024/374680/07
Director: Griffin Fourie
Address: 4 Plane Close, Edenvale, Johannesburg, South Africa, 1609
Website: https://secureside.co.za
Email: support@secureside.co.za
Telephone / WhatsApp: +27 68 606 5021

SecureSide is registered in the Republic of South Africa. Formal notices should be sent to support@secureside.co.za and the physical address above.